when you don’t get up and dressed until lunchtime :)

Reinstalled my main PC lastnight/today, so hopefully it’ll run nice and fast now :)

Complaining works!

Having complained bitterly to Equity about the length of time required to give my solicitor some documents, I got a response this morning. The lady in the customer service department who had to deal with my complaint has managed to change a 10 day turnaround into a 2 day turnaround and has promised that we’ll definitely have the documents by end of play on Monday!

What a result!

We found out today that we can’t exchange tomorrow due to a cock-up somewhere that means that we won’t get some essential documents for our sale until next week at the earliest.

I am livid and depressed at the same time. After many phone calls today, I have discovered that the Management company (called Equity plc) have lousy customer service and have such an inefficient legal team that a job my solicitor reckons his company could do in less than 24 hours will take then 8 days :(

What I can’t work out is why we didn’t know this earlier. Our solicitor has been saying to use that we are ready to exchange for a while now and then this comes up… So either he was telling me something wrong or I was missunderstanding what was said. Have to find out tomorrow and I’m really worried that it’s me that missunderstood ;(

I do know that our solicitor has been trying to get the documents from equity since mid May. He seemed to believe (whenever we spoke about it) that the documents from equity would be “any day now” whilst Equity seem to have sat on their hands. They certainly haven’t answered emails and when you try to phone them, you aren’t allowed to talk to the legal department so can’t find out the truth anyway. Talking to the “customer service” agents doesn’t help. I phoned three times today and got three different answers to the same question.

So I’m pissed off with Equity plc, my solicitor, me and the whole process.

Actually, that’s wrong, my overriding feeling is that I’m gutted :(

Ed regularly takes photos of Steph and posts them in the “On my desktop:” section of his blog. Where are the archives so that we can see lots of pictures of Steph?

Maybe Ed just wants to keep them to himself… can’t say I blame him!

Update I’ve been told to look on Salopian Tube and with a bit of clicking I worked out that I should go here!

It’s been a long day today as I’ve spent most of it setting up an email system for a client along with fixing domain name setting errors… On the bright side, wmute got to work today and has alreay starting producing usefull stuff :) I have a hope that with me shielding him from the day-to-day emergencies, he’ll be able to get some serious work done so that we aren’t so behind schedule soon!

wmute has accepted the job from Mustardhouse which is cool :)

I now have someone to boss around !

Does anyone else have problems dealing with the “control panels” provided by Domain Name registration companies?

Anyone know a really good company to register and administer domain names with?

My mind’s dribbled out of my ear whilst writing this tech spec.

Fortunately I’m past the halfway mark now :)

The thing I really like about Sundays at the moment is how lazy we are during them :)